Every call you miss is a customer ringing the next business. Seed's same local receptionists answer your phones as your business, across Australia and New Zealand. Real people who know you, never offshore, never a bot.
Seed's call management services are live phone answering handled by the same local receptionists, who pick up as your business across Australia and New Zealand.
We take messages, book appointments, transfer urgent calls, and cover overflow and after-hours, so every caller reaches a real person and no lead is missed. You pay only for the calls answered.
Three steps, and your phones are covered by a real local team.
Keep your existing number. Point your calls to us for all calls, overflow, or after hours, your choice.
Your callers reach a real Seed receptionist who greets them the way you would and knows how you work.
Booked in, order taken, payment or invoice sorted, or transferred straight to you. You get the detail by text or email either way, the moment it happens.
Here's the part that stings: you never see the calls you miss. No voicemail, no note, no second chance. The caller just rings the next business on the list, and you're none the wiser.
It's the most expensive thing in your business that you can't see. So let's make it visible. Slide the numbers to match your business and watch what those unanswered calls could be costing you.
These are your numbers. Adjust any control to match your business, and the result updates as you go.
That is work going to whoever answers first. Seed answers every call as your business, so it stays yours.
Over a decade of local office support across Australia and New Zealand.
Most answering services put you through a rotating pool of strangers and send overflow offshore. The low-cost AI options answer with a bot your callers can instantly tell is a robot.
Seed does neither. The same local agents service your calls and learn your business, so your customers get a warm, professional person who sounds like they work in your office.
One local team can take on more of the front-office work around your calls.
Scheduling and confirmation calls, so your diary stays full without tying up your team.
We catch the calls that come in after hours, on weekends, or when your lines are already busy.
We make the calls your team hasn't got time for, and turn it into results.
We work with your CRM to action orders as they come in.
We sift your inbox, forward what belongs to your team, and flag what's urgent.
We transcribe your reps' voice notes straight into your CRM.
We call, check and update customer details so your data stays clean.
A business base, meeting room and hot desk when you need one.
We check your own service from the customer's side and report back.
| Seed | Generic overflow service | AI receptionist | |
|---|---|---|---|
| Who answers | The same local receptionists, as your team | A rotating pool of strangers | A bot |
| Where they're based | Onshore, Australia and New Zealand | Overflow often routed offshore | No one, it's automated |
| Knows your business | Yes, the same people every time | Rarely, whoever is free | No |
| Pricing | Pay only for the calls we answer | Per-call, per-transfer, per-text add-ons | Low cost, but it's a bot |
| Contract | No lock-in contracts, 10% price-beat | Often locked in | Varies |
“Seed Phone Service is absolutely fantastic! The staff are incredibly friendly, knowledgeable, and always willing to go the extra mile to help. I couldn't be happier with the service I've received, highly recommend Seed Phone Service for all your phone needs!”
“Our company have used Seed for a number of years, and we would be lost without them. The team are extremely friendly, professional and reliable, we wouldn't recommend anyone other than Seed. Keep up the great work team!”
“We are a fast-growing electrical service business in Perth and a new customer of Seed. We really couldn't grow our business without the professional and brilliant service provided by the team at Seed!”
“We have come to be 100% reliant on your service and the professionalism of your answering service is awesome.”
“We have been using Seed phone answering in our company for at least a year and continue to be impressed by their service. Their pricing is second-to-none and the initial setup to transfer our phones was simple, quick and seamless.”
“Seed MGL answering service has been fantastic. Super friendly and punctual service. Definitely recommend if you are looking for assistance with incoming phone calls handling.”
“You guys save so many calls for us, for real!”
“Amazing service! Like having a personal EA without having to supply the coffee. Concise accurate messages emailed promptly.”
“I recommend Seed who work as our receptionists. Our customers think they are part of our team.”
“Really great service! With customisable options and great staff! Also great support!”
“Highly recommend Seed for professional phone service. Excellent efficient responses with accurate and informing detail. It's great having that support when you just can't take every call.”
“Great service and always professional.”
Verbatim, attributed reviews only. Read all reviews →
A real person, every time. The same local Seed receptionists answer your calls as part of your team, so your callers speak to a warm, professional human who knows your business. Seed is not a bot and never routes your calls offshore.
Yes. Seed answers onshore from local offices in Sydney, Australia and Christchurch, New Zealand.
The same local team handles your calls, and no call is ever sent to an overseas call centre.
Calls are answered promptly by a real person, not a queue or an automated menu.
However suits you. Seed can send each message by text or email the moment the call ends, or transfer urgent callers straight through to you, so you can follow up while the lead is still warm.
Seed covers after-hours and overflow, so calls that come in on nights, weekends, or when your own lines are busy are still answered by a real person rather than going to voicemail.
Seed answers for businesses across Australia and New Zealand, with a particular focus on law firms (lawyers, barristers and solicitors), trades and services, professional firms, and medical and allied health practices, across New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania and New Zealand.
You pay one fixed monthly fee for only the calls Seed answers, with no charges for transfers, texts or talk time, and no lock-in contracts. Seed also offers a 10% price-beat promise. See the pricing for the detail.
Yes. You can try Seed's live reception free for one week, with the same real people answering as your business, before you decide.
See what it feels like to never miss a call, with the same local team answering as your business.
