The same local people answer your phones every time, across Australia and New Zealand. No offshore call rooms, no strangers reading a script.
Seed is a virtual reception and business-support partner for businesses across Australia and New Zealand.
Seed has been answering calls since 2014, from offices in Sydney and Christchurch. Receptionists pick up as your business, transfer calls, take messages, book appointments, take orders, basically anything a receptionist would do, only remote.
These are the people who pick up. The same faces every time, not a rotating pool and not a different voice on every call. They learn how your business runs and how you want your calls handled.
Most callers won't leave a message, they just ring the next business. So Seed picks up first.
You're already flat out, no way you're getting to it in time.
They just ring the next business. That's a job gone, and you'd never know.
A real, local person, in your business name. They'll swear we're in your office.
Whatever the caller needed, done in your name. You get the detail either way.
You just saw how one call plays out when someone answers. Now think about the ones that never reach you: no voicemail, no note, the caller simply rings the next business.
Slide the numbers to match your business and see what is walking out the door each month.
These are your numbers. Adjust any control to match your business, and the result updates as you go.
That is work going to whoever answers first. Seed answers every call as your business, so it stays yours.
A missed call can cost far more than the call itself. Most callers who reach voicemail do not leave a message, they ring the next business on the list, so one missed call can mean a lost job worth hundreds or thousands. Answering every call keeps that work yours.
Reception is where most businesses start. From there, one local team can take on more of what keeps your business running.
Virtual reception & call answering: the same Seed team picks up live when you are on another call, in a meeting, out on the tools or at lunch. Overflow when your lines are already full, weekends and after hours when you want them covered.
Websites: built to get found and turn visitors into enquiries.
Explore websites →Systems & Automations: the tools and automations that take the busywork off your team.
Explore systems →AI Training for Teams: hands-on training that gets your people using AI properly, human in front.
Explore AI training →Billboard Marketing: your business on digital billboards across Australia and New Zealand, live in minutes.
Explore billboards →Email Marketing: done-for-you campaigns that keep you front of mind and bring the calls in.
Explore email →The full picture, including the reception work Seed started with.
See all services →Real words from Seed clients across reception, trades and professional services, in Australia and New Zealand.
“Seed Phone Service is absolutely fantastic! The staff are incredibly friendly, knowledgeable, and always willing to go the extra mile to help. I couldn't be happier with the service I've received, highly recommend Seed Phone Service for all your phone needs!”
“Our company have used Seed for a number of years, and we would be lost without them. The team are extremely friendly, professional and reliable, we wouldn't recommend anyone other than Seed. Keep up the great work team!”
“We are a fast-growing electrical service business in Perth and a new customer of Seed. We really couldn't grow our business without the professional and brilliant service provided by the team at Seed!”
“We have come to be 100% reliant on your service and the professionalism of your answering service is awesome.”
“We have been using Seed phone answering in our company for at least a year and continue to be impressed by their service. Their pricing is second-to-none and the initial setup to transfer our phones was simple, quick and seamless.”
“Seed MGL answering service has been fantastic. Super friendly and punctual service. Definitely recommend if you are looking for assistance with incoming phone calls handling.”
“You guys save so many calls for us, for real!”
“Amazing service! Like having a personal EA without having to supply the coffee. Concise accurate messages emailed promptly.”
“I recommend Seed who work as our receptionists. Our customers think they are part of our team.”
“Really great service! With customisable options and great staff! Also great support!”
“Highly recommend Seed for professional phone service. Excellent efficient responses with accurate and informing detail. It's great having that support when you just can't take every call.”
“Great service and always professional.”
Verbatim, attributed reviews only. Read all reviews →
One fixed monthly fee based on your call volume, no add-ons, no transfer, text or talk-time charges. And if you find a better deal, we'll beat it by 10%.
One fixed fee, and it includes the work. Transfers, texts and emails, bookings and rescheduling, orders, payments and invoicing are all in the monthly price, not charged again each time.
Takes about 20 seconds, no obligation.
We'll come back to you within one business day with your quote.
Tell us a little about your business. We'll get back to you to set up your dedicated team and your local number.
A real person, every time. The same local receptionists answer your calls as part of your team, so your callers speak to a warm, professional human who knows your business. Seed is not a bot and never sends your calls offshore.
Seed answers your phones as your business and handles the front-office work around it, across Australia and New Zealand.
Beyond reception, Seed covers after-hours calls, overflow when your line is busy, bookings, messages and call transfers, so one local team runs your front desk.
Yes. Seed operates from local offices in Sydney, Australia and Christchurch, New Zealand, and answers for businesses in both countries.
Calls are handled onshore by the same local team, never routed to an overseas call centre.
You pay only for the calls Seed answers, with no charges for transfers, texts or talk time, and no lock-in contracts.
Seed also offers a 10% price-beat promise, and you can try the service free for one week before you decide.
Prefer to talk now? Reach the office in your country directly, or send an enquiry and we'll call you back.